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Difficult Conversations (Hbr 20-Minute Manager Series)

Difficult Conversations (Hbr 20-Minute Manager Series)

Harvard Business Review

Whether you've been putting off giving an employee negative feedback or wondering how to react when a coworker erupts in frustration during a meeting, difficult conversations in the workplace are, well, difficult. While there's no one "right" way to have a difficult conversation, there are guiding principles you can follow and strategies you can employ to facilitate a discussio...

Editorial:
Harvard Business Review Press
ISBN:
978-1-63369-078-3
Q. 140
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Sinopsis

Whether you've been putting off giving an employee negative feedback or wondering how to react when a coworker erupts in frustration during a meeting, difficult conversations in the workplace are, well, difficult. While there's no one "right" way to have a difficult conversation, there are guiding principles you can follow and strategies you can employ to facilitate a discussion in which both parties are able to air concerns constructively.

Difficult Conversations takes you through the basics of:

• Crafting a clear message
• Identifying the other person's goals
• Developing and maintaining a positive mind-set
• Conducting a productive conversation

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