- Editorial:
- SCRIBNER
- Año de edición:
- 2022
- ISBN:
- 978-1-9821-6461-4
- Páginas:
- 256
SATISFACTION GUARANTEED
HOW ZINGERMAN'S BUILT A CORNER DELI INTO A GLOBAL FOOD COMMUNITY
MICHELINE MAYNARD
From an accomplished journalist, this illuminating chronicle of the trials, tribulations, and triumph of Zingermansa beloved, $70 million-dollar Michigan-based gourmet food store with global reachis thoughtful reading for foodies and entrepreneurs (Kirkus Reviews).
Certain businesses are legendary, exerting immense influence in their field. Zingermans in Ann Arbor, Michigan, is one of those places. Over the years the flagship deli has expanded into a community of more than a dozen businesses, including a wildly successful mail order operation, restaurants, bakery, coffee roastery, creamery, candy maker, and events spacetransforming Ann Arbor into a destination for food lovers.
Founded in 1982 by Paul Saginaw and Ari Weinzweig, Zingermans philosophy of good food, excellent service, and sound finances has turned it into a company whose reach spans all corners of the gourmet food world.? Famous for its generous deli sandwiches, fresh bread, and flavorful coffeeall locally producedZingermans is also widely celebrated for its superb customer service and employee equity. The culture is one of respect and innovation, while maintaining very high standards. Every employee has access to the financial records, everyone has a voice, and everyone is heard. It has legions of enthusiastic customers, fans across the food world, and business principles and a work ethic that have been admired, analyzed, and copied. All that is revealed here, in Micheline Maynards Satisfaction Guaranteed.
Discover how by 2019, Zingermans employed hundreds of employees and achieved close to $70 million in annual sales. When the pandemic struck, Zingermans growth momentarily screeched to a haltbut it survived by reinventing itself, while still serving its beloved food and selling its wide array of groceries. Now, as Zingermans looks forward to a half century in business, it is on track for stronger results than ever. A recipe for success in business and in life, Satisfaction Guaranteed provides a roadmap for manifesting joy and purpose in everything you do.
