DIFFICULT CONVERSATIONS

DIFFICULT CONVERSATIONS (Libro en papel)

HOW TO DISCUSS WHAT MATTERS MOST

Q. 190
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Editorial:
PENGUIN
Año de edición:
Materia
Negocios y Administración
ISBN:
978-0-14-311844-2
Páginas:
352
Q. 190
IVA incluido
Único ejemplar a confirmar

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving

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