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Búsqueda de LIBROS DEL AUTOR: marc stickdorn 2 resultados

  • THIS IS SERVICE DESIGN DOING -15%
    THIS IS SERVICE DESIGN DOING
    MARC STICKDORN
    How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and...
    No disponible

    Q. 505Q. 429

  • THIS IS SERVICE DESIGN METHODS -15%
    THIS IS SERVICE DESIGN METHODS
    MARC STICKDORN
    No disponible

    Q. 600Q. 510